National Water Resources Authority (NWRA) is a Statutory Corporation established under the Water Resources Act of 2013 to manage and regulate water resources in Malawi. This Service Charter is designed to inform our clients and stakeholders of the services that NWRA provides, the minimum service standards set to attain, and the accountability framework instituted to guarantee excellent service delivery.
NWRA is wholly owned by the Government of Malawi and mandated to regulate, manage, and conserve all water resources in the country. The Authority’s strategic goals are:
To provide for the management, conservation, use and control of water resources; for the acquisition and regulation of rights to use water; and for matters connected therewith or incidental thereto.
To regulate and manage water resources for sustainable, effective, and efficient use by all sectors in order to achieve socio-economic growth and development agenda of the country
Call for NWRA discharging its powers and functions cost-effectively and expeditiously.
Demands NWRA to exercise fairness and justice in discharging its powers, responsibilities, and functions.
Discharging powers, responsibilities, and functions with the highest sense of responsibility, competence, diligence, and accountability always.
Discharging powers, responsibilities, and functions openly and being responsible for their actions.
NWRA is determined to be client and stakeholder focused and offers quality services to all its stakeholders as prescribed in the Service Charter.
NWRA to operate with highest levels of honesty, truthfulness,incorruptibility, and reliability.
NWRA ensures that there is high-quality service delivery through continuous improvement in operational effectiveness and efficiency.
NWRA recognises the importance of cooperation and coordination amongst the Authorities functional units and individual.
For more information tap/click on the button below to download the NRWA Service Charter Document